United States Shipping
Rivendell Gifts ships to all US addresses except Alaska and Hawaii by UPS. UPS affords both our customers and us tracking and insurance on your order. Please provide a full street address for shipping.

Post Office Box, Alaska and Hawaii Shipments
Rivendell Gifts ships to Post Office Boxes, Alaska and Hawaii by US Priority Mail. The shipping charges are the same. Priority Mail usually takes 2-3 days but does not provide tracking and insurance. Please let us know if you would like tracking and/or insurance added to your order.

International Shipping
Rivendell Gifts will ship internationally under the following conditions:

• We reserve the right to refuse to process any order or to refuse to ship to certain countries.
• Processing of international orders takes longer. Please allow time for us to pack and weigh your  order and estimate the postage & handling cost. We will e-mail this  information to you before your order is processed and shipped. We must  have confirmation of acceptance of shipping costs and policies before your order is finalized.
• Most orders are shipped by  International First Class Mail. Delivery for most shipments is estimated  by the US Post Office at 7-10 days. Although most parcels arrive in  this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. Agape  Bears has no control over the postal services and therefore cannot and  will not guarantee arrival dates or give credit for delays in shipping.
• If you order does not arrive  within 30 days, we can place a claim with the US Post Office for a lost  parcel. Under US Postal regulations, this is the earliest we can ask  for a claim inquiry. It can take an additional 30 days for the Post  Office to investigate.
• Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations  concerning whether or not your order will apply vary by country and  it is the obligation of the consumer to obtain information concerning  these taxes and pay them if necessary. You can usually obtain this information  by contacting your postal office or customs office. Rivendell Gifts will not falsify any information on the customs forms.

Packaging
Rivendell Gifts takes great care in packing your order to ensure its safe arrival. We recycle packaging material whenever possible - we ask you to do the same.

Sending a Gift
If you are sending a Gift, please provide the full name and address of the recipient in the "Ship To" box. Rivendell Gifts is happy to include a message with your order - please let us know what you would like the message to say in the comments section. We will e-mail a confirmation of the Gift Shipment to the email address you provide. Rivendell Gifts, at this time, cannot provide gift-wrapping service.

Returns
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. Email us at info@rivendellgifts.com or call 1.800.598.1940. We must receive the product back within 10 days of notification of intent to return. It must arrive to us undamaged and in sellable condition. This means no tags removed or damage to special packaging. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee.

Damaged Goods
If goods are damaged during shipment by UPS, save the item, the box and all packing material. Notify us and we will place a claim with UPS. UPS insures all shipments and so far has made good on them. You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.

Canceling Orders
We take pride in prompt shipping and most orders are shipped within 2 days of receiving the order. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail or call us immediately at info@rivendellgifts.com or 1.800.598.1940. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.